Sbusiness

Features

Look Beneath the Surface When Deploying a Mobile Solution
By Dave Miller

Overcoming Barriers to Developing Healthcare IT Services in China
By Terry Miles

Wireless Connection 2006: Profiles of Some of the Leading Vendors in the Wireless Industry

From Little Creek to Roaring Stream: Growing Services Revenues
By Al Hahn

High Close Ratios: Qualified Relationships Are a Key Sales Strategy
By Karae Lisle

Reengineering Customer Support
Part 8: Fine-Tuning (You’re Not Finished Yet!)
By Dave Brown

Selling Mobile Security
By Joe Patton

It Is Essential to Be an Energized Organization
By Dennis Gershowitz

Occasional Brilliance: Good Enough Is Usually Good Enough
By Jim Alexander and Mark Hordes

Ten Ways to Make Services Tangible
By Jim Payne

Advertisers’ Index

AFSMI's S-Business Research and Technology Center

From the Editor’s Desk

Industry NewsLine

Management Briefs

Services Finance: The CFO’s Guide to Winning Your Business Case
By Gudrun Granholm

The AFSMI Connection

Cover photo by Fabienne Augustine.