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Individual Member Research

Individual Member Research:

  • Managing People: Guidelines and best practices for managing service staff
    • Performance and Talent Management Trend Survey 2007
    • Preparing for the Age of the Distributed Workforce
    • Attracting, Developing and Retaining Top Talent
  • Career Planning: Training, education, and certification programs to help take your career to the next level
    • Services as a Business — an Operations Perspective
  • Competencies and Skills: Developing the skills and competencies you need to be successful in your job
    • Defending Support and Maintenance Prices
    • Best Practices to Increase Offer Acceptance Rates
    • Ten Principles for Knowledge Management Success
    • Redefine Customer Service with Service Intelligence
 

Future topics for AFSMI original research for individual members include:

 

Managing People

  • Recruiting, Interviewing and Hiring
  • Compensation & Rewards
  • Managing to Goals and Objectives
  • Changing Attitudes and Behaviors
  • Team-building and Staff Motivation
  • Communication – Effective Talking & Listening Skills

 

Career Planning

  • Typical Service Career Paths
  • Service Job Definitions
  • Education, Training & Certifications
  • Communicating “Up”
  • Grooming the Chief Service Executive

 

Competencies and Skills

  • Customer Communication Skills
  • Troubleshooting & Problem Diagnosis
  • Time Management
  • Project Management
  • Technical Skills
  • Building Cross-Functional Alliances
     
     

Make sure your voice is heard! Let us know the areas of research that are most important to you.

Learn about our Individual Membership options or send us a membership inquiry form.

 

Click here to register for the Fall 2008 Sbusiness World Conference in Las Vegas