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CSP-S

Making It Happen

  

CSP—S Certification Training
This program is designed for team leads, supervisors and managers who are candidates for the Certified Support Professional Supervisor (CSP-S) certification. Making It Happen™ teaches leaders how to coach employees and reinforce skills use on the job. They’ll learn how to create a positive work environment and build a top-performing team.

 

Course content

Module 1: It’s Who You Are—Coaching From Within

  • A definition of high-quality coaching
  • Understanding the impact of managing with integrity
  • Creating a coaching mission statement

 

Module 2: The Measures of Success—Tools to Measure Performance

  • Understanding productivity and quality measurements
  • Setting performance Standards and Objectives
  • Evaluating your assessment forms

 

Module 3: Aiming High—Setting Team and Individual Goals

  • Crafting meaningful goals
  • Setting team goals
  • Setting individual goals

 

Module 4: Tuning In—Tips and Techniques for Observing Performance

  • Methods of monitoring performance
  • Determining how often to monitor
  • Preparing to give feedback

 

Module 5: In a Flash—The Art of Giving Quick Feedback

  • Praising strong performance
  • Refining performance that is almost—but not quite—correct
  • Correcting poor performance

 

Module 6: Playing It Back—Conducting One-on-One Review Sessions

  • Methods of tracking performance
  • Analyzing performance
  • Leading a review session

 

Module 7: Talking It Out—Dealing With Challenging Situations

  • Troubleshooting performance issues
  • Discussing negotiable performance issues
  • Resolving non-negotiable performance issues

 


To enroll now contact dferrer@afsmi.com

 

 

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