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AFSMI STAR Awards

Download the 2009 Best Practices Nomination Form

Does your company have what it takes to be a “STAR” in the world of service and support? The AFSMI’s prestigious STAR Awards recognize technology companies who display exceptional leadership, innovation and commitment in both Service Excellence and in developing and implementing Best Practices.

Since its inception in 1990, the STAR Awards have become one of the highest honors in the service and support industry, acknowledging the contribution of companies of all sizes to the continual improvement of service and support delivery industry-wide. Winning a STAR Award means that you and your support center have been acknowledged by your peers as being among the best in the business.

There are two major categories of STAR awards: Service Excellence and Best Practices. For each category, there are several awards acknowledging excellence in different aspects of service and support delivery.

How Do I Apply?

You must be a member of the AFSMI to apply for a STAR Award.

First nominate your support center in one or more categories by completing the Nomination Form at the top of this page. The Nomination Form is due by December 31, 2008. Once the Nomination has been accepted and the fee paid, a PowerPoint Application Form for the category(s) of your choice will be sent to you. All completed PowerPoint applications must be returned no later than February 6, 2009.

STAR Awards for Service Excellence (Presented in the Fall):

  • To be announced

STAR Awards for Best Practices (Presented in the Spring):

  • Best Customer Commitment
  • Best Onsite Service
  • Best Service Delivery Optimization

If you think your support center delivers exceptional customer service – and you have the data to back it up – you should apply for a 2009 STAR Award.

Winners of the 2009 Best Practices Star Awards will be announced at the AFSMI Spring Conference, May 4-6, 2009 in Santa Clara, CA.

If you have any questions, please contact us at StarAwards@afsmi.com or
858-674-5491.