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News

AFSMI ANNOUNCES NEW MEMBERS A & O SYSTEMS + SERVICES,
ASPECT SOFTWARE AND RYZEX

SAN DIEGO, Dec. 4, 2007 – The Association for Services Management International (AFSMI) has announced that a&o systems + services, Aspect Software and Ryzex have joined AFSMI as corporate members. 

“a&o, Aspect and Ryzex are highly regarded providers in the technology-related services industry who all share a dedication to delivering more value for customers, and we are pleased to have them join AFSMI as we build a global platform for the thought leaders in this industry,” said John Schoenewald, executive director of AFSMI.

a&o systems + services UK Ltd. is a fast-growing vendor-independent provider of services to IT support functions in Europe and across the globe.

Aspect Software, Inc. founded the contact center industry and is now the world’s largest company solely focused on Internet Protocol (IP) and traditional voice-based products and services for customer service, collections, and sales and telemarketing business processes. Each day, Aspect Software powers more than 125 million customer-company interactions at thousands of in-house and outsourced contact centers around the globe.

In business since 1989, Ryzex has more than 350 employees in sales, service, and repair operations across North America and Europe. Ryzex has relationships with more than 6,000 customers worldwide and its experienced team acts as consultant, recommending the best technology solution for each customer’s unique needs including data collection and wireless mobility hardware, best of breed software and a full suite of repair, rental, leasing and other managed services.

The AFSMI Corporate Membership Program offers a range of programs and services designed to assist member companies in achieving the highest levels of operational excellence and customer satisfaction and loyalty.  New industry benchmarks, based on over 100 key performance indicators, are available 24/7 via the web.  Corporate members have immediate and unlimited access to the latest information and research through AFSMI Publications, the member-only areas of the AFSMI website and access to advanced programs like the AFSMI Excellence in Service Operations program. 

About AFSMI
Founded in 1975, the Association for Services Management International (AFSMI) is the global leader in helping service professionals and field services organizations deliver more value for their customers.  AFSMI members range from major Global 2000 companies to smaller, regional players and individual service professionals.  AFSMI is internationally recognized for its 30 years of experience delivering service industry research, training and education programs, and industry events.  For more information, or to join AFSMI, visit www.afsmi.com.

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Media Contact:

Diane Brundage, SVP Marketing & Volume Operations
TPSA
(408) 354-7136
dbrundage@tpsaonline.com